Refund Policy

To request an exchange or return of the product, you must contact us by email (orlandoh@contato.com.br) within 7 calendar days after delivery, informing the order number, the item you wish to exchange and the reason for the request.

After the procedure, we will return within 48 business hours with instructions on how to proceed. In order for the product exchange to be accepted, the item must be sent in its original packaging and without signs of use. Otherwise, we will not accept the return.

If the request is not made within 7 days of receipt, the customer will lose the right to exchange or return.

If you decide to cancel your purchase, please request cancellation within 24 hours of payment.

ORLANDOH guarantees the security of your purchase and respects your rights!